In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by […]
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by
With AI empowering your customer service teams with precise, real-time answers based on customer intent, they can boost customer satisfaction by resolving issues faster and more efficiently. Explore the AI capabilities you need for automating content management and optimization, by reading the Gartner® Market Guide for Customer Service Knowledge Management Systems. View Gartner Market Guide
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Learn how Fairfield County adopted data informed instruction, trained their staff on interpreting data reports, and became a state leader in assessment and curriculum map development with the right people, program, and Mastery by Instructure. Fairfield County is a rural district in South Carolina situated between the capital of Columbia and Charlotte, North Carolina, committed
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Discover Why Nexthink is a Leader in DEX As Nexthink celebrates its twentieth anniversary, we\’re honored to be named a Leader in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools. Ready to discover why Nexthink is a Leader in DEX? Download the report now and see why we think our visionary solutions
Nexthink Named a Leader in 2024 Gartner® Magic Quadrant™ DEX Tools Read More »
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single
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Organizations that invest in unlocking talent potential will drive productivity and business performance. But how can you improve employee experiences to maximize retention? Read Forrester’s report to learn the Total Economic Impact™ of ServiceNow HR Service Delivery. You’ll see how organizations like yours have achieved over 17,000 hours of HR time savings on processing employee
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AI has the potential to uplevel skills and create an environment where creativity and productivity thrive. Discover how to bring the power of AI to your business in a secure, compliant, and privacy-preserving way with Microsoft 365 Copilot. In this video, you’ll learn: *Some Microsoft 365 and Office 365 suites in the European Economic Area
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Back in the day, monitoring was simple. Proprietary monitoring agents sent infrastructurelevel metrics like CPU-usage and another agent sent logs to a syslog server to trawl for error messages. However, as applications moved from virtual machine-based monoliths to cloud native microservice architectures running in the cloud, understanding the application and system state became much more
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Bring-your-own-device policies have been popular since the 2010’s, and they became even more common during the pandemic work-from-home boom. Employers like BYOD because it saves them the cost of purchasing devices (especially cell phones) for their workforce. Employees like them because they get to work on the devices they’re comfortable with. But BYOD comes with
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